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Direct Access Tips

Common Problem Solving Tips 

If your login is disabled:

If you enter in an incorrect password 3 times, your Direct Access login will be disabled. 
 
It will take 24 hours for the system to automatically reset your password back to the last 4
digits of your Social Security Number and your Birth Year (all 4 digits).

Before you try to login, “clear the Cache” (instructions below)

How to Clear your Cache

  • Close down all Internet Explorer Sessions
  • Right click on the Internet Explorer Icon
  • Select "Properties"
  • Select the “Delete Cookies” Button and “OK” to confirm
  • Select the “Delete Files” Button, Make sure the “Delete all offline content” is
    checked and select “OK” to confirm.
  • Reboot your machine.