Direct Access Tips
Common Problem Solving Tips
If your login is disabled:
If you enter in an incorrect password 3 times, your Direct Access login will be disabled.
It will take 24 hours for the system to automatically reset your password back to the last 4
digits of your Social Security Number and your Birth Year (all 4 digits).
Before you try to login, “clear the Cache” (instructions below)
How to Clear your Cache
- Close down all Internet Explorer Sessions
- Right click on the Internet Explorer Icon
- Select "Properties"
- Select the “Delete Cookies” Button and “OK” to confirm
- Select the “Delete Files” Button, Make sure the “Delete all offline content” is
checked and select “OK” to confirm.
- Reboot your machine.