Your medical records do not contain Billing Statements, please contact the Patient Financial Services department for that information:
Patient Financial Services (PFS)
3990 E. US Hwy. 64 Alt.
Murphy, NC 28906
828-837-8161
View Erlanger Western Carolina Hospital Policies
Patients, or their personal representative, may inspect or obtain copies of their Erlanger Western Carolina Hospital medical records or have copies sent to another medical facility by following these instructions:
- Provide a copy of photo ID such as valid driver’s license, military ID, or state-issued ID.
- Indicate the dates for treatment for which you are requesting information.
- Indicate the type of records you are requesting. (see below for more details)*
Click Here to go to Online Tool
To inspect or request a copy of medical records by mail, fax, or in person, please print and complete the following document:
View Authorization for Release of Medical Information (Opens PDF in current tab)
Bring the completed form WITH YOUR PHOTO ID to the Health Information Department at Erlanger Western Carolina Hospital during the hours of 8AM - 4PM, Monday through Friday, except holidays.Mail the form with a copy of your photo ID to:
Erlanger Western Carolina Hospital
Attention: Health Information, Release of Information
3990 US Hwy 64E Alt.
Murphy, NC 28906
OR
Fax the form with a copy of your photo ID to 828-835-3651.
*While many patients request their entire medical record, our experience has shown that the summary information in documents such as Discharge Summaries, Operative Reports, and History and Physicals contain the information that most people are seeking.
If you are not sure what information you need from your records, please contact Health Information Department at 828-835-7595 from 8AM – 4PM.
If you are requesting Radiology Images, they are not part of your medical record. Your official records contain the reports that interpret those images. Copies of the Radiology images may be obtained by contacting the Radiology Department at 828-835-7540.
View Guidelines for eMail with Patients (Opens PDF in current tab)
You may inspect/view records within the Health Information Department (Medical Records) at Erlanger Western Carolina Hospital. There may be a reproduction charge for creating a copy of your records.
Please allow up to 30 days for your request to be processed. If records are not being sent to a provider, they will be mailed to the address provided on the Authorization for Release of Medical Information form.
If requesting records on behalf of a patient who cannot authorize, please also complete the relevant section on the Authorization for Release of Medical Information form.