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Erlanger Health System Response to Coronavirus (COVID-19)

The CDC, WHO, and state health departments are the definitive sources for updated and accurate information.


UPDATED: 4:17PM April 6, 2020

JUMP TO:  Testing  |  What to Do  |  Visitor Policy   |  Operations  |  Donations


Testing

Visit the CDC website for more information regarding testing as well as their Coronavirus Self-Checker.

Similar to other infectious diseases—like the flu—the Coronavirus test is not available to the general public on request. Individuals will need an evaluation by a health care provider, urgent care center, or emergency room before a test is ordered. At this time, UT Family Practice is only an assessment site for Erlanger staff. Erlanger at Volkswagen Drive is not a Coronavirus assessment site.

For more information about COVID-19 testing, please contact the appropriate state screening hotline:

Alabama Public Health: 888-264-2256
Georgia Department of Public Health: 844-442-2681
Hamilton County Health Department: 423-209-8383
North Carolina Department of Health and Human Services: 866-462-3821
Tennessee Department of Health: 877-857-2945

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What to Do

To ensure that we have enough room, supplies, and staff to care for those who need hospital-level care—including those whose condition is unrelated to COVID-19—please follow the guidelines below.

If you are experiencing mild symptoms, please self-quarantine at home and maintain distance with others in the home who aren't experiencing symptoms. Continue these precautions until 72 hours after symptoms have resolved (typically 10–14 days).

If you have a fever greater than 100.4°F and respiratory symptoms, call your normal health care provider. If you do not have a health care provider, call the closest urgent care center.

If you have a medical emergency and need to call 9-1-1, notify the dispatcher that you have a respiratory illness. If possible, put on a mask before help arrives.

Individuals who are elderly and/or frail are encouraged to call to reschedule any routine or non-urgent visits for at least four weeks. In addition, please stay at home and avoid crowds.

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Visitor Policy

Erlanger has implemented a No Visitor Policy

To ensure a safe environment for patients and visitors during the current novel coronavirus (COVID-19) outbreak, Erlanger Health System has instituted a highly-restricted No Visitor policy, effective March 18.

  • Only Erlanger adult or pediatric patients who require the presence of a care partner—as determined by that patient’s medical team—will be permitted to have a visitor.
  • A care partner is defined as a family member, guardian, or friend appointed by the patient who is included as a member of the care team and accepts mutually-agreed upon patient care responsibilities during and between specific episodes of care.
  • Approval to enter any Erlanger facility will be done on a case-by-case basis.

Those who meet the above criteria and have been medically screened at our hospital entrances will be permitted to stay with their loved one in the hospital. Other family members and friends are strongly encouraged to use alternative forms of communication with their loved ones while they are hospitalized, like telephone, FaceTime, SnapChat, etc.

Baroness Hospital and Children's Hospital at Erlanger Entrances
Baroness Hospital - hospital entrance from parking garage level 1 - 6AM – 6PM
Children's Hospital Emergency Department - 24/7
Adult Emergency Department - 24/7
Infusion Center/Radiation Oncology (patients only) - Mon – Fri, 7AM – 5PM
Plaza Surgery (Medical Mall ground floor, patients only) - Mon – Fri, 6AM – last
Hampton Street Valet (Surgical Services, Labor & Delivery, Wound Care, HBO, Cardiac Short Stay, Hand/Plastic Clinic patients only) - Mon – Fri, 4:45AM – 3PM

The Medical Mall entrance from the garage level 1 will remain closed.

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Operations

Erlanger Medical Group Appointments

In the interest of protecting our patients and staff, and help prevent the spread of Coronavirus, Erlanger Medical Group is now offering telephone or telemedicine opportunities for our patients. Our team will contact you prior to your next appointment to discuss your interest in this opportunity. If interested, we ask that you download the Zoom app prior to your appointment.

Elective Surgeries Suspended

Erlanger has temporarily suspended elective surgeries based on recommendations from the American College of Surgeons, the surgeon general, and the U.S. Centers for Disease Control and Prevention.

  • An elective procedure is one that is planned in advance and can be safely delayed without compromising the health of the patient.
  • Erlanger will continue to perform scheduled and emergency surgeries that are essential for the health of the patient.

Please contact your provider if you have surgery planned for the near future to confirm scheduling or have any questions about these temporary changes.

Online scheduling

Erlanger has temporarily suspended online scheduling to help our providers respond to the current coronavirus (COVID-19) outbreak. Please contact your provider for appointment requests.

Chattanooga Lifestyle Center

Cardio/pulmonary rehab at the Chattanooga Lifestyle Center will be closed until April 6, 2020.

Baroness (downtown) and Children's Hospital at Erlanger

CVS Pharmacy -  will continue its normal hours of operation; however, delivery service will no longer be offered.

The Baroness Bistro will be closed to all visitors, with food service available only to Erlanger employees. Approved care partners may order three meal trays a day which will be delivered to the patient rooms.

The Hour Place Restaurant, located on the ground floor of the Whitehall Building on E. 3rd Street, is closing for business, effective Thursday, March 19. There will be no more food, delivery, or catering service until further notice.

Erlanger East Hospital

The Eastside Café at Erlanger East Hospital is open 7 AM – 10 PM Monday through Friday; and 7 AM – 8 PM Saturday and Sunday. Approved care partners may order three meal trays a day which will be delivered to the patient rooms.

Erlanger Western Carolina Hospital

There is currently no dine in service or fountain drinks at the EWCH cafeteria. All food is packaged and served by the staff in take-away containers. Hospital employees and authorized patient guests are allowed to obtain take-away food here.

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Donations

CLICK HERE if you would like to make a donation of supplies or a financial contribution.

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CLICK HERE for additional information regarding the coronavirus.