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Patient and Family Resources

Erlanger is a multi-campus system providing comprehensive services to the residents of four states.  Since it opened its doors over a century ago, Erlanger has maintained its reputation in the region as a leader in healing and teaching. 

Employees and volunteers at all campuses are committed to providing outstanding customer care to patients and their families. Patient satisfaction is of paramount importance to us and we welcome your comments and observations both during your stay and afterwards.  Please contact us by phone, letter, or e-mail if you have any suggestions on how we can improve our level of service and/or to single out employees, volunteers, or physicians who have exceeded your expectations.   

Filing a Compliment or Complaint

If this is a billing concern please contact Patient Financial Services at 423-778-5150 or email BillingInquiries@erlanger.org

Si este es un problema de facturación, comuníquese con - Servicios Financieros del Paciente al 423-778-5150 or correo electrónico BillingInquiries@erlanger.org


If you have any suggestions as to how we may make the Erlanger website more user-friendly or effective—or how we can better educate the tri-state community on health and wellness issues—please share your input by emailing lee.davis@erlanger.org