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Patient and Family Resources

Erlanger is a multi-campus system providing comprehensive services to the residents of four states.  Since it opened its doors over a century ago, Erlanger has maintained its reputation in the region as a leader in healing and teaching. 

Employees and volunteers at all campuses are committed to providing outstanding customer care to patients and their families. Patient satisfaction is of paramount importance to us and we welcome your comments and observations both during your stay and afterwards.  Please contact us by phone, letter, or e-mail if you have any suggestions on how we can improve our level of service and/or to single out employees, volunteers, or physicians who have exceeded your expectations.   

Filing a Compliment or Complaint

If you have a compliment or a complaint a representative can be contacted directly at 423-778-7990.

If you would prefer to e-mail your compliment, complaint, or concern, please include the following information:

  • Your full name
  • Phone number where you can be contacted
  • Details about the compliment or complaint

Send email to: GuestRelations@erlanger.org

If you have any suggestions as to how we may make the Erlanger website more user-friendly or effective—or how we can better educate the tri-state community on health and wellness issues—please share your input by emailing lee.davis@erlanger.org