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Erlanger Specialty Pharmacy

4312 Holiday Inn Express Way NW
Suite 104
Cleveland, TN 37312


Fax: 423-778-2612

Monday – Friday
8:00AM – 4:00PM

Treating chronic conditions can be complex. Help is here!

Erlanger now offers specialty pharmacy services that simplify every aspect of your care, closely connecting your clinic care with your pharmacy care.

Pharmacy liaisons and clinical pharmacists specializing in your condition will address all of your prescription needs and ensure that your treatment is working between your clinic visits.

Coordinated care between your physicians and your pharmacy includes:

  • On-call pharmacist support
  • Financial assistance support
  • Insurance prior authorizations
  • Home delivery at no charge
  • Refill coordination

What is a Specialty Pharmacy?

Specialty pharmacies provide patients with a broader range of services than what is normally provided by traditional pharmacies. These pharmacies dispense medications that treat complex, chronic, and/or rare conditions. Many of these medications are not readily available at your local pharmacy, and may require special handling and storage. They may also require ongoing monitoring for safety and effectiveness, and are often high cost. The Erlanger Specialty Pharmacy provides these medications to you while also offering excellent customer service and clinical support.

Who provides specialty pharmacy services?

Our accredited specialty pharmacy services are provided by a team of highly trained pharmacists, technicians, nurses, and other care team members who collaborate to coordinate the many aspects of patient care and disease management.

We work in close partnership with your healthcare providers to offer comprehensive patient education, ensure appropriate medication use, including symptom management, and help patients connect with resources to provide financial assistance with out-of pocket costs.

The specialty medication process at Erlanger Specialty Pharmacy:

  • Getting Started – Your provider will send the prescription to the Erlanger Specialty Pharmacy. Our team will begin the process of enrolling you in our personalized specialty pharmacy service. 
  • Insurance Navigation – Our team will contact your insurance company to request coverage of the medication. This process is often called “prior authorization.”
  • Financial Assistance – The price for a specialty pharmacy medication may still be high, even if your insurance company pays the majority of the cost. Our patient advocate team will research various financial assistance options to help lower your drug therapy cost.
  • Clinical Support – A clinical pharmacist or nurse will help you learn about your medication, either during your clinic visit, when picking up your medication at the pharmacy, or over the telephone. We will provide a variety of clinical pharmacy services to provide support during your treatment.
  • Prescription Delivery – We will contact you to determine whether you would prefer to pick up at one of our four pharmacy locations or if you would like your medication delivered.
  • Refill Reminders – We will call you with refill reminders for your medications.
  • Tools for Success – We provide medication specific tools for success, including patient eduction sheets, pillboxes, sharps containers, and other items to help you succeed with your drug therapy.

Areas Supported by Our Specialty Pharmacy

The specialty pharmacy supports a growing number of disease states including, but not limited to:

  • Oncology
  • HIV and AIDS
  • Hepatitis
  • Inflammatory Bowel Disease
  • Psoriasis
  • Urology
  • Infectious Diseases
  • Allergy/Respiratory
  • Multiple Sclerosis
  • Rheumatoid Arthritis