Erlanger Regional Operations Center (EROC)

Erlanger Regional Operations Center (EROC) houses LIFE FORCE flight operations, the Tennessee Regional EMS Medical Communications Center, Erlanger’s transfer and patient placement center, and Erlanger’s ambulance transport provider, Puckett EMS. The center provides state-of-the-art communications for all pre-hospital emergency transportation including air traffic control of air ambulances and Hamilton County EMS medical control and is also directly linked to bed placement throughout the healthcare system to enhance the smooth operation of patient placement and patient throughput.

The Erlanger-Chattanooga MedComm is a designated Regional Medical Communication Center by the State of Tennessee Office of Emergency Medical Services. The center coordinates all communication within Region 3 (Southeast Tennessee) and in cooperation with adjoining regions. Receiving approximately 37,000 calls per year for emergency services, staff members at the center coordinate pre-hospital communications between EMS and healthcare providers, serve as the pre-hospital EMS coordination point for Mass Casualty Incident Transport Officers, communicate between Tennessee and Georgia EMS and public health officials during incidents that could impact healthcare in our region and provide support for EMS services entering the area from other regions or states.