< back to Services

Emergency Department - Erlanger Western Carolina Hospital

If you are experiencing a medical emergency, please call 911 or go to your nearest emergency department.

We deeply care about the privacy and comfort of the more than 17,000 patients who find themselves in our ER each year. Minor incidents to life-threatening scenarios are attended to by an exceptional team of providers ready and able to receive you.

We understand uncertainty and anxiety come with the territory of an emergency situation. Our team is trained to handle the unexpected 24 hours a day, seven days a week. Our goal is to expedite the assessment process by having each patient seen within 30 minutes of arrival.

Swift response includes a care provider accompanying the triage nurse to each patient’s room to better determine need on a case-by-case basis, with the ability to implement rapid action when it counts.

We’ve grown to accommodate patients in 14 designated treatment areas within our level III verified Emergency Department. The emergency services team is comprised of physicians, physician assistants and support care providers around the clock.

The department is housed within the main campus of Erlanger Western Carolina Hospital in Peachtree, which puts experienced medical support within walking distance, as well as access to a laboratory and radiology department.

We have the ability to stabilize and transfer patients to other facilities via ambulance or air support. Air ambulances give us the capability of transporting patients to Atlanta, Knoxville, Chattanooga and Asheville in the instance a critical emergency requires a major hospital setting. Each air ambulance is fully-equipped with life support systems during transition.

Attentive staff is available to family and friends in the waiting area to answer questions and ease the flow of communication between patients and their loved ones.

We Offer Telepsychiatry for Acute Behavioral Health Conditions — at No Cost

Our Emergency Department is pleased to offer the following telehealth-based services for any patient experiencing an acute behavioral health crisis such as anxiety, depression, or stress — regardless of the patient’s ability to pay. These services are available Monday - Friday, 8 AM - 4 PM.

  • Telepsychiatric and teletherapy services. This puts patients at our facility in touch with highly qualified and compassionate psychiatric providers via teleconference. These licensed and credentialed providers offer a range of assessment, care and therapy services.
  • Critical follow-up care coordination. After discharge, we also offer vital care coordination to help ensure patients have access to additional behavioral health treatment resources. We are the first hospital in North Carolina to offer this important follow-up service.

Erlanger Western Carolina Hospital offers these mental health services through the N.C. Statewide Telepsychiatry Program (NC-STeP). If interested in telepsychiatry care, please advise a member of the emergency staff.