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Visitor Information

Alert - Limited Hospital and Clinic Patient Visitor Policy

Erlanger Health System is currently under a limited Hospital and Clinic Patient Visitor Policy. All Erlanger hospitals will limit hospital visitors. The revised policy will be in place until the transmission of the novel coronavirus, COVID-19, is no longer perceived as a threat to patients, staff, and the community.

The decision to limit visitors was made after careful consideration of policies recently put in place at area schools, houses of worship and other venues to prevent the spread of COVID-19.

Screening and Masks
Please note that all visitors will be screened at the entrances and are required to wear either a homemade or surgical face mask during their visit. Visitors are encouraged to bring their own mask. However, a surgical mask will be provided if they do not have one.  

If you are ill
Visitors will not be allowed if they have symptoms of respiratory infection (fever, runny nose, cough, shortness of breath).

Children under age 16 will not be allowed except under extraordinary circumstances.

Baroness and Children’s Hospitals

Visitors must enter Baroness Hospital from the main parking garage and enter through the entrance that leads to the gift shop. Visitors for Children’s Hospital must enter through the entrance from the Children’s parking garage. Visitors who enter through the emergency department to visit an inpatient will be directed to the entry points for screening.

After Screening
Visitors will be directed to Concierge Desk to obtain a visitor badge, which must be visibly worn during visitation.

Visitors must use the F, M, or D elevator to visit patients.  

Inpatient Visitation
Patients at Baroness, East, and North Hospitals may have one visitor during the scheduled visitation hours. A patient’s visitor can switch once with another visitor during the visitation period. 

Limited Visitation Hours
11AM – 6PM

Obstetric patients may have 2 support people during the entire time at the facility. Support visitors cannot switch with another support person during visitation period.

Neonatal Intensive Care Unit (NICU) patients may have one birth parent plus one significant other who must remain at the bedside for the duration of the visit.

Minors under age 18 may have two visitors (parent or guardian)

Emergency Department patients who request a visitor will be approved on a case by case basis.

Emergency Department patients at Erlanger East and North are allowed one visitor, unless otherwise determined by emergency department manager. 

Patients, who have an appointment at an Erlanger hospital-based clinic, laboratory, or radiology, may have one person with them.

Surgical Services/ Procedures:

  • Outpatient Surgery: One visitor allowed once patient arrives to their discharge room and is ready for discharge instructions.
  • Inpatients Surgery: After procedure is completed and patient arrives to assigned inpatient room, inpatient visitation hours will be followed. No visitors will be allowed preoperatively. 
  • Cath Procedures: One visitor allowed once patient arrives to Short Stay area for recovery and discharge. 

No visitors will be allowed for patients who have a pending or positive COVID-19 test.

Visitors must stay in the patient room. Inpatient hospital visitors can go to the cafeteria but must return to patient room after getting food.

Once a visitor has been identified, visitors cannot be swapped out. For the inpatients this will also apply to the two hour visitation slots. Although there can be a different visitor for each of the two inpatient two hour time slots.

Visitors may bring one sal bag with one set of clothing for discharge and toiletry items.

Visitors will not be allowed into the hospital after 7PM without approved exception or for end-of-life patients.  After 7PM, visitors or patients will have to enter through the adult emergency department.

Due to the changing nature of COVID-19’s presence in Eastern Tennessee, this policy will be revised accordingly in response to circumstances. For more information regarding hospital visitation policies, please contact the facility below.

Baroness Hospital
975 East Third Street
Chattanooga, TN 37403

Children's Hospital at Erlanger
910 Blackford Street
Chattanooga, TN 37403

Erlanger East Hospital
1751 Gunbarrel Road
Chattanooga, TN 37421

Erlanger Western Carolina Hospital
3990 E. US Hwy. 64 Alt.
Murphy, NC 28906

Erlanger North Hospital
632 Morrison Springs Rd.
Chattanooga, TN 37415

Erlanger Bledsoe Hospital
71 Wheelertown Ave.
Pikeville, TN 37367-5246

General Visitor Information

Smoking Policy
To preserve the health of our patients, visitors, and staff as well as protect the safety of our properties, Erlanger has joined numerous other companies—including other local health care facilities—in becoming a completely tobacco-free health system.

The use of all tobacco products is prohibited on Erlanger campuses, physician offices, medical facilities, parking lots, garages, and inside vehicles parked on Erlanger properties. Tobacco products include, but are not limited to, cigarettes, cigars, chewing tobacco, snuff, pipes, and any device designed to transmit or convey tobacco smoke or related inhalant (e.g. electronic cigarettes).

The care of patients remains Erlanger’s number one priority. That includes providing assistance to those who use tobacco products.

For information on smoking cessation programs, contact the American Lung Association at 800-548-8252 or www.ffsonline.org, visit the American Cancer Society at www.cancer.org, call the Tennessee Tobacco QuitLine for a free quit coach at 1-800-Quit-Now (784-8669) or http://health.state.tn.us/tobaccoquitline.shtml, or ask your physician how you can participate in a tobacco-free lifestyle.