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Erlanger Patient Text Messaging Program

Text JOIN to 67241 to receive future text messages

Get text messages about your upcoming appointments, surgeries, new results in your MyCHART account, and more about your Erlanger care.

  • Message and data rates may apply.
  • Message frequency may vary.
  • If you do not want text messages from Erlanger, text STOP to 67241 or change your preference for your MyCHART account by selecting Communication Preferences from the main menu.

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FAQ

How do I sign up to receive texts from Erlanger?

To sign up for important text messages, including upcoming appointments, surgeries, new results in your MyCHART account, and many more updates relating to your care at Erlanger, text JOIN to 67241. Message and data rates may apply, and frequency may vary.

You can also update your Communication Preferences at mychart.erlanger.org. Select Communications Preferences from the main menu, then click Manage Subscriptions.

Confirm the mobile number displayed is correct, and then click the toggle button to GOLD to turn on text messages for account, patient, and visit updates.

What if I have an international phone number?

Unfortunately, we cannot text numbers outside the U.S. This includes phone numbers related to Skype or other international carriers.

I do not want text message reminders for my appointments. How do I stop them?

ERLANGER patients can easily opt out of receiving text messages anytime by texting STOP to 67241. All text messages contain instructions on how to opt-out.

You can also manage your communication preferences for text messages at mychart.erlanger.org.

I changed my mind about opting out or accidentally opted out. What do I do?

You can opt-in again by texting JOIN to 67241 or changing your communication preferences to subscribe to text messages at mychart.erlanger.org.

Will I receive text messages for all my scheduled appointments?

Erlanger patients will receive text message reminders for all appointments related to their care.

How do I update my mobile phone number if it changes?

You can update your phone number at any Erlanger front desk during the check-in process for any appointment or by updating your contact information in your mychart.erlanger.org. Account (go to Personal Information from the Main Menu).

Will this SMS service from Erlanger cost me anything?

Texting with Erlanger will not cost you anything except for any possible text messaging charges associated with your cell phone carrier and service plan. Standard text messaging rates will apply.

Can I still receive phone-call and email reminders in addition to text reminders?

If you have selected text reminders as your preferred communication preference, you will not receive a phone call. However, you will receive additional email reminders if they are selected in your communication preferences at mychart.erlanger.org.