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Patient and Family Resources


Erlanger is a multi-campus system providing comprehensive services to the residents of four states.  Since it opened its doors over a century ago, Erlanger has maintained its reputation in the region as a leader in healing and teaching. 

Employees and volunteers at all campuses are committed to providing outstanding customer care to patients and their families. Patient satisfaction is of paramount importance to us and we welcome your comments and observations both during your stay and afterwards.  Please contact us by phone, letter, or e-mail if you have any suggestions on how we can improve our level of service and/or to single out employees, volunteers, or physicians who have exceeded your expectations.   

Filing a Compliment or Complaint

If this is a billing concern please contact Patient Financial Services at 423-778-5150 or email [email protected]

Si este es un problema de facturación, comuníquese con - Servicios Financieros del Paciente al 423-778-5150 or correo electrónico [email protected]

 

Patient Experience Form

File a compliment or complaint with Erlanger

Patient Experience Form
Formulario de Experiencia del Paciente

Presentar un cumplido o una queja ante Erlanger

Formulario de Experiencia del Paciente
Billing and Insurance

All about insurance, billing, pricing, financial assistance and more

Billing and Insurance
Visitor Information

Erlanger is currently under a limited visitor policy. Get details for the area you plan to visit.

Visitor Policy