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975 East Third Street
Chattanooga, TN 37403
423-778-7000
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Common Problem Solving Tips 

If your login is disabled:
 
If you enter in an incorrect password 3 times, your Direct Access login will be disabled. 
 
It will take 24 hours for the system to automatically reset your password back to the last 4
digits of your Social Security Number and your Birth Year (all 4 digits).  
 
Before you try to login, “clear the Cache” (instructions below) 

How to Clear your Cache

  1. Close down all Internet Explorer Sessions
  2. Right click on the Internet Explorer Icon
  3. Select "Properties"
  4. Select the “Delete Cookies” Button and “OK” to confirm
  5. Select the “Delete Files” Button, Make sure the “Delete all offline content” is
    checked and select “OK” to confirm.   
  6. Reboot your machine.
     

Erlanger Human Resources
975 East 3rd St.
Chattanooga, TN 37403
(corner of 3rd & Hampton St.)

423-778-7969 or
800-490-JOBS (5627)

Mon, Wed, Fri
8:00 a.m. - 4:00 p.m.
Tue, Thu
7:00 a.m. – 4:00 p.m.

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