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975 East Third Street
Chattanooga, TN 37403
Children's Hospital at Erlanger Erlanger Baroness Campus Erlanger Bledsoe Campus Erlanger East Campus Erlanger North Campus UT Erlanger Physicians Group

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ER Information

Emergency Services at Erlanger  

Erlanger Medical Center implemented the Trauma Services Department to assure high quality trauma care and to guarantee adherence to state and national standards and guidelines. 

  • No divert policy for trauma, traumatology (ortho trauma), or surgical patients
  • Accept ED and inpatient hospital transfers round-the-clock, regardless or holidays
  • Provide telephonic inpatient and critical care consultations when requested
  • Hyperbaric services offered for ED and inpatient patient transfers round-the-clock
  • Pediatric trauma care through Children's Hospital at Erlanger

The mission of the Trauma Services Department is to serve in a consulting role by providing assistance to all trauma-related areas within the medical center. Some of these responsibilities include, but are not limited to, administration, clinical, prevention, education, quality improvement (QI), and research.

Trauma Services maintains a registry of all trauma admissions, deaths in the Emergency Department (DERs) due to trauma, recording over 150 data elements for each entry. This data also becomes part of a national registry via a computer program developed by the American College of Surgeons. This bank of valuable information is available for research, education, prevention, and for QI activities.

ER Wait Times

Most visits average 4–6 hours for treatment requiring basic laboratory and X-ray studies. Visits requiring more extensive studies or a specialty care consultation may take longer.

Due to the variety of illnesses/injuries treated in the emergency department, there may be times when you may experience a waiting period either in the lobby or exam room. An explanation.

After signing in with the Guest Advocate, you will be seen by the triage clinician. You will have an assessment that includes vital signs and a few specific questions. It is very important that you let us know about all medications you take at home (including any over-the-counter medications and/or herbal supplements) as well as any allergies that you may have. This information will be recorded in your medical record. If you have been a patient in the emergency department before, we may have a list of your medications; however, we will still need to verify that our information is accurate.

Patient Priority

We see patients based on the level of need and not the order in which they arrive at the Emergency Department. Triage is the process of determining the priority of patients’ treatments according to the severity of their condition. Our triage clinician will make sure the patients with the most serious illness/injuries are seen first. In the emergency department, we do not see patients according to the time of arrival, but according to the seriousness of their illness/injury.

If you are asked to wait in the lobby for a room to become available, please let us know if there is a change in your condition. We will be happy to re-assess you as soon as we can.

As soon as rooms are available, you will be placed in a treatment room.

Visiting a Patient

Patients are allowed one visitor in their room at a time unless the Emergency Department staff deems otherwise. In consideration for other ED patients, please have children remain with an adult in the waiting room.

Arrival of Patients

If your family member/friend has arrived by ambulance or air transport, we are attending to their emergent needs. We will keep you informed and allow you to visit as soon as possible.

Care Team

Our care team consists of Physicians, Physician Assistants, Nurse Practitioners, Registered Nurses, and Emergency Medical Technicians. During your visit any combination of these highly skilled individuals may provide your care and if needed, they will arrange a specialty care consultation.


If you have questions or concerns about your care please speak with your nurse or the charge nurse. If your questions or concerns cannot be resolved to your satisfaction, please contact the Emergency Department Manager.

Baroness (downtown) Emergency Department - 423-778-2094

Erlanger East Emergency Department -  423-778-8500

Erlanger North Emergency Department - 423-778-3300

Erlanger Bledsoe Emergency Department - 423-447-2112

Erlanger Sequatchie Valley Emergency Department - 423-949-2000