Thank you for choosing Erlanger Health System for your health care needs. At Erlanger we understand how overwhelming it can be to deal with health issues and billing issues. We know that your medical bill and insurance details can be confusing. It is our goal at Erlanger to make the process for everyone as easy as possible.
Patients with health insurance (government, commercial or managed care insurance) will be eligible for a ten percent (10%) prompt-pay discount on balances that are the patient's responsibility. Payment must be received and posted within thirty days from the date of the first statement sent to the patient. If a discounted payment is received after the thirty days from the date of the first statement sent to the patient, the patient will be billed for the balance. Self-pay patients are not eligible for a prompt-pay discount.
A Managed Care-type discount of fifty five percent (55%) effective September 1, 2013 will be applied to all self-pay accounts with a date of service of September 1, 2013 and later who do not qualify for a payment source. These discounts do not apply to programs or service which are deemed elective in nature. Examples of these include wellness programs, cosmetic procedures, bariatric procedures, etc. These types of programs have specific pricing and are exempt from receiving the discount.
If you need further assistance please call our Patient Financial Services Department at (423) 778-5150 or (800) 262-5764 from 8:30 a.m. to 4:30 p.m., Monday through Friday.
The mailing address for the hospital is:
Erlanger Health System
P.O. Box 1150
Chattanooga, TN 37401