The Public Relations staff has assembled the following
tips to help news media representatives find out more about Erlanger Health
System and better work with us.
Contacting the Public Relations Staff at Erlanger
For information related to a story, please contact a member of the public
relations staff during regular business hours (M-F, 8 a.m. to 4:30 p.m.) at
423-778-7427. Our experienced professionals understand the
news gathering business, the need for accuracy and the importance of meeting
Patient Condition Reports
A one-word condition report on a patient may be obtained during regular
business hours by calling 423-778-7427 and asking for a public
relations staff member. After business hours, please call the House Supervisors
at 423-778-6168. You MUST provide the full
name of the patient (spelled correctly) for us to check if the name appears in
the hospital directory. We cannot provide any information if the name is not
found in the directory.
Request for Interviews
Our public relations staff can help arrange interviews with adminstrators and
medical staff at Erlanger, or with patients/family members while they are at the
To request an interview with a member of the hospital staff, please call the
public relations department at 423-778-7427 and provide us with
as much information as possible about the subject of your story, so we may find
the most appropriate expert. A list of anaticipated questions is always helpful,
so that our staff experts can properly prepare. Also, providing as much lead
time as possible is appreciated to help coordinate schedules.
Requests for interviews with patients/family members will require you to
provide us with the name of the patient. We will check our hospital directory to
see if the name is listed. If so, we will contact the medical personnel serving
the patient and ask them to relay your request. If the patient/family members
agrees to an interview, we must obtain a signed privacy release form prior to
the interview. A member of the public relations staff will then meet you at the
designated area and escort you to a location most convenient to the
patient/family member. Other than extraordinary circumstances, interviews with
patients/family members are facilitated only during weekday business hours.
When appropriate, you may use Erlanger as a outside location for a live shot.
However, please call the public relations office at
423-778-7427 to let us know the approximate time you plan to
arrive so we can alert hospital security.
During non-business hours (for example, a live shot for the 11 p.m.
newscast), please contact the House Supervisors at
423-778-6168 to let them know when you plan to arrive.